Client Support Engineer

Company: VirtualVocations
Location: Grand Rapids
Posted on: October 23, 2024

Job Description:

A company is looking for a Client Support Engineer with enterprise software experience to join their Client Success & Support team.

Key Responsibilities

Investigate, triage, and resolve support tickets while documenting actions taken
Assist clients with technical product and configuration issues, ensuring high client satisfaction
Prepare specifications for escalation and identify potential delays in resolution

Required Qualifications

Degree in Computer Science, IT, Software Engineering, or relevant work experience
Knowledge of help desk ticketing and workflows
Basic SQL and T-SQL programming experience
Experience with SaaS and/or on-premise software
Familiarity with Soap and Rest APIs, XML, and JSON

Keywords: VirtualVocations, South Bend , Client Support Engineer, Engineering , Grand Rapids, Indiana

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