Customer Support Representative

Company: Life Enhancement Services
Location: South Bend
Posted on: March 26, 2025

Job Description:

About usEstablished in 1995, ZEMA Global Data Corporation is dedicated to empowering clients with efficient, automated solutions through advanced information integration and superior services. As the global leader in enterprise data management, our flagship platform, ZEMA, delivers comprehensive data collection, analytics, curve management, and integration capabilities, offering end-to-end automation solutions for businesses of all sizes and industries worldwide. At ZEMA Global, our success is driven by a passionate, innovative, and diverse team committed to excellence. Together, we foster a culture built on creativity, collaboration, and mutual respect, ensuring customer service and performance remain at the core of everything we do. Here, we don't just work together-we thrive together, confidently united by the shared values that define us as ZEMA Global.Job overviewWe are currently looking for a full-time Senior IT Analyst - Networking. Under the direction of the Vice President of IT Services, the Network Specialist is a key member of the IT Services team who will be required to lead numerous infrastructures, software operations, and project initiatives.The Senior IT Analyst - Networking, under operations and projects, will be responsible for the architecting, design, build, implementation, maintenance, and monitoring of ZEMA's network and security infrastructure. You will optimize our company's IT network as well as evaluate our network's performance, collaborating with our IT teams to increase network capacity and availability while overseeing network security.Key Responsibilities:

• Designing and implementing new network solutions and/or improving the efficiency of current networks.
• Installing, configuring, and supporting network equipment including routers, load balancers, switches, firewalls, LAN and WAN hardware, DNS, DHCP, IPAM, VPN, and QoS.
• Procuring network equipment and managing subcontractors involved with network installation.
• Configuring firewalls, routing, and switching to maximize network efficiency and security.
• Maximizing network performance through ongoing monitoring and troubleshooting.
• Arranging scheduled upgrades.
• Investigating faults in the network and driving resolutions in a timely and effective manner.
• Creating and reporting network status to key stakeholders.
• Preparing and maintaining networking documentation, including network and cabling layouts.
• Performing troubleshooting and resolving VOIP systems and VPN related problems.
• Assisting in setting up phone base and configuration of various networks.
• Maintaining an inventory of IT property and assets.
• Evaluating and performing audits on completed projects and any relevant documentation.
• Collecting all data in a more organized way to ensure better IT documentation processes.
• Performing POCs to evaluate new technologies when required.Candidate RequirementsEssential Technical Qualities
• Excellent level of experience (7+ years) and hands-on knowledge in the engineering, design, and 3rd line support of infrastructure technologies in a highly available, fault-tolerant, and business-critical environment.
• Hands-on management of Fortinet Next Generation firewalls.
• Expert knowledge of WAN, LAN, WLAN, IP and security best practices in an enterprise environment.
• Expert in the design, management, and troubleshooting of VPN connectivity and routing.
• An expert knowledge of and the ability to design, configure, and troubleshoot routing protocols (TCP/IP, EIGRP, BGP, VRRP, OSPF) - liaising with third-party vendors where necessary.
• Detailed knowledge of IP Schema designs, subnetting, and deployment.
• A strong understanding of network monitoring tools/applications and the ability to interpret these tools to undertake preventative maintenance and performance baselining.Essential Personal Attributes
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Service-oriented team player with excellent oral and written communication skills and the ability to coach others.
• Skilled in working within a collaborative global environment.
• Ability to work in a team as well as independently, with minimal supervision to achieve project milestones and deadlines.
• Can-do attitude, strong work ethic, reliable and responsible for business-critical systems support.
• An analytically minded and self-driven personality.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Excellent interpersonal communication skills.
• Ability to manage multiple initiatives to successful completion.
• Highly organized, proactive, and disciplined individual.
• Demonstrated methodical and consistent approach to work.
• Keen attention to detail.
• Ability to travel internationally to assist on project implementations.
• Required participation in the on-call rotation and to implement out-of-hours changes where necessary.
• A passion for your work and a sense of pride in what you deliver.At ZEMA, we're all about creating equal opportunities for everyone-no matter your background, abilities, or experiences. If you need any adjustments during the recruitment process to help you shine, just let us know! Our People Team is here to support you and ensure everything goes smoothly. Simply reach out to us at , and we'll handle the rest.Ready to apply?We can't wait to hear from you! If you're excited about this opportunity, send us your application, and we'll get back to you as soon as possible. We're looking forward to seeing how you can make an impact with us! Got questions? Don't hesitate to reach out-let's chat!
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Keywords: Life Enhancement Services, South Bend , Customer Support Representative, Other , South Bend, Indiana