SAP Procurement Senior Customer Success Partner - Midwest

Company: SAP SE
Location: Chicago
Posted on: February 1, 2025

Job Description:

SAP Business Technology Platform Senior Customer Success Partner- Midwest RegionAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Business Technology Platform Senior Customer Success Partner - Midwest RegionSAP Office - Midwest Region (Chicago preferred)Summary & Role Information:Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform, including solutions for App Dev and Integration, Data and Analytics, Automation and AI. BTPCSP's work with the most cutting-edge and innovative SAP solutions and supports SAP's most strategic SAP BTP customers.Our Customer Success Partners (CSP)'s are responsible for the day-to-day customer engagement from signature onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.In this role, you would drive value realization for our customers. You will proactively engage customers post-sale to ensure they get maximum value from their Business Technology Platform investment. You will be the technical trusted advisor "Cloud Solution Architect" through providing "To-Be" State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You will manage the customer renewal process including full execution of the entire opportunity-to-win cycle.Our Team:The BTPCSP team is committed to supporting each other to ensure success, both individually and as a team. Our culture is built upon sharing best practices and utilizing communication platforms to answer each other's questions.Experience / Role Requirements:

• Hands-on experience with SAP Business Technology Platform across multiple practice areas (Data and Analytics, App Dev and Automation, Integration, Artificial Intelligence/Intelligent Technologies).
• Excellent communication (oral and written), presentation, program management, and organizational skills.
• Willingness to travel (up to 30%) and ability to adapt to unique business and cultural practices of each region/country.
• At least 5 years of experience working in the IT Industry, with a background in Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Consulting, etc.
• Working knowledge in the SAP Cloud Portfolio, including Cloud ERP, HCM, ISBN, CX.
• Working knowledge of Hyperscaler PaaS Solutions (e.g., MS Azure, Amazon Web Services, Google Cloud).
• Understanding of cloud commercial topics, including Current Cloud Backlog, cloud contracts and renewal management.Functional knowledge of SAP Datasphere & SAP Analytics Cloud (hands-on preferred).Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency: The targeted combined range for this position is 121,000 - 261,800 (USD). The actual amount offered will be within that range, dependent upon education, skills, experience, scope of the role, location, etc.Requisition ID: 417152 - Work Area: Sales - Expected Travel: 0 - 30% - Career Status: Professional - Employment Type: Regular Full Time - Additional Locations: #LI-HybridNearest Major Market: ChicagoJob Segment: Cloud, ERP, Solution Architect, Software Engineer, Developer, Technology, Engineering
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Keywords: SAP SE, South Bend , SAP Procurement Senior Customer Success Partner - Midwest, Professions , Chicago, Indiana