SENIOR OPERATIONS ANALYST

Company: City of Chicago
Location: Chicago
Posted on: February 1, 2025

Job Description:

SENIOR OPERATIONS ANALYST Job Number: 410206 Description BID/JOB ANNOUNCEMENT

SENIOR OPERATIONS ANALYST

DEPARTMENT OF HOUSING
Commissioner's Office
Implementation & Evaluation Division

Number of Positions: 1
(additional vacancies possible pending budget approval)

Starting Salary: $79,260.00

Applications for this position will be accepted until 11:59pm CST on 02/20/2025













This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')
3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

The Department of Housing's (DOH) mission is to expand housing access and choice and to ensure every Chicagoan has access to quality homes that are affordable, safe, and healthy. The Department pursues this mission in many ways, including investing in affordable housing developments, supporting low-income homeowners, and reinvesting in disinvested communities.

DOH recently established a new team, Implementation & Evaluation, to take on three critical tasks: (1) piloting and managing new programs and special projects, (2) facilitating department-wide process improvement, and (3) fostering a culture of data-driven, outcomes-based program design. The I&E division seeks a Senior Operations Analyst to support the team's work, primarily under Tasks 2 and 3.

Dependent on the selected candidate's experience, skills, and interests, the Senior Operations Analyst may participate in process improvement; program evaluation; and data governance, collection, management, and analysis. This work is inherently interdisciplinary and cross-silo: excellent candidates will have strong analytical, communications, and change management skills, and will be able to build trust and relationships across DOH and City bureaucracy.

ESSENTIAL DUTIES
* Meets with managers and program staff to identify specific challenges and define the objectives and scope of the study
* Develops detailed flow charts, process maps, and models to assess current work methods and processes
* Interviews staff and reviews procedural manuals to identify, evaluate, and define opportunities for improved efficiency, cost-savings, and process improvements
* Evaluates existing and drafts possible operational systems
* Develops and maintains data collection tools, tracking spreadsheets, and/or databases in order to collect and report on information gathered
* Works with staff to develop proposals to change or improve process flows; support the development of rigorous procedural manuals
* Constructs mathematical models and/or uses computer applications to evaluate data
* Drafts reports and memos documenting study results and recommends changes to improve operations for a variety of audiences
* Reviews and/or drafts new or revised processes, procedures, and work standards
* Serves as a liaison to department divisions and external stakeholders on the implementation of new processes and procedures
* Develops performance measurements for new or modified programs and procedures
* Monitors changes to ensure their effectiveness and recommends modifications as necessary
* Maintains a working knowledge of housing policy needs and data analytics/program analysis trends
* Works with managers and consultants in program implementation

Additional duties may be required for this position

Location: City Hall, 10th Floor
Days: Monday - Friday
Hours: 8:30am - 4:30pm

THIS POSITION IS IN THE CAREER SERVICE Qualifications MINIMUM QUALIFICATIONS
* Graduation from an accredited college or university with a Bachelor's degree plus two (2) years of work experience in operations analysis, project management, strategic planning, program auditing, or business management consulting, OR
* Graduation from an accredited college or university with a Master's degree plus one (1) year of work experience in operations analysis, project management, strategic planning, program auditing, or business management consulting

SELECTION REQUIREMENTS
This position requires applicants to complete an interview which will include a skills assessment as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

For information about City of Chicago employee benefits, please

For information about City of Chicago salaries and job titles, please

APPLICATION EVALUATION: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes, please

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago
Brandon Johnson, Mayor Job Posting: Jan 30, 2025, 6:00:00 AM - Closing Date (Period for Applying) - External: Feb 21, 2025, 5:59:00 AMBU: 01 - Salary: $79,260.00 Pay Basis:Yearly

Keywords: City of Chicago, South Bend , SENIOR OPERATIONS ANALYST, Professions , Chicago, Indiana